We understand that circumstances can change, and there may be instances where you need to cancel an order. Our cancellation policy is designed to accommodate such situations while ensuring a seamless process for both our customers and our team.
Order Cancellation
If you wish to cancel an order, please contact our customer service team as soon as possible at [email protected]. If the order has not been processed, we will be able to cancel it and issue a full refund. However, if the order has already been processed and is in transit, it may not be canceled, and our return and refund policy will apply.
Change of Mind
In the event that you have a change of mind regarding a purchase, our return and refund policy will be applicable.
Incomplete Or Incorrect Information
Providing complete and accurate information during the ordering process is essential for the successful processing of your order. If you provide incomplete or incorrect information, we may encounter difficulties in processing your order. In such cases, we will contact you to rectify the information provided. If it is determined that the order cannot be completed due to incomplete or incorrect information, we will issue a full refund.
At Sasunon, we strive to deliver the best possible customer experience, and our cancellation policy aims to accommodate changes while maintaining a streamlined process for all parties involved. Should you have any inquiries regarding our cancellation policy, please do not hesitate to reach out to us at [email protected].